Frequently asked questions

This Agreement was last modified on 18 February 2016

• How do I Place order?

  Placing your first order at theelectriconline.com? It’s very easy!.Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone.

• How do I track my order?

  Please Login at theelectriconline.com and go to "My Accounts" section and then go to My orders tab to see your order status.

• Do you take orders on Call?

  Yes. We do take orders over phone. You may contact us on +91 9099922602 or Write us at sales@theelectriconline.com.

• Can I buy Products in Bulk?

  In order to place a bulk order please drop a mail to Sales@theelectriconline.com with your requirements and the concerned team would get back to you. It is also Directly possible by visiting the “Bulk Order” tab on Homepage.You can also press Quote for Bulk button if you wish to get quote for many products.

• Can I claim my GST tax credit?

  Yes, If you are buying any product for B2B purpose, you can claim your input tax by entering your GSTIN details at the time of checkout. You can also reach us for any queries related to GST for Business at info@theelectriconline.com.

• How do I claim Warranty of my product?

  At theelectriconline.com all the product sold are branded with respect to each brand having their own customer service number. You can claim your warranty by calling the brand customer care respectively. Still you can write us any time at info@theelectriconline.com, We will help our best to resolve any issues.

• My order is in Shipped status but yet to deliver?

  If you stay in the metro cities then your order should be delivered within 5- 6 working days. For remote areas, it should take 9-10 working days. If you notice that your order status is “shipped” for more than 7 days and you have not received it yet, then contact customer care team at info@theelectriconline.com.

• How can I pay?

  There are number of options to pay for your order at theelectriconline.com. We support online payment modes like Debit/Credit Card, Net banking and Wallets as well as Cash on delivery options. Just select your ideal mode of payment and make the purchase.

• Is Cash on Delivery Available?

  Yes! Cash On Delivery option is available at theelectriconline.com