In what circumstances i can return the goods bought from theelectriconline.com? and within how many days ?
If the goods you received is Damaged or Defective or it is not as per your order placed, you can request for Exchange or Replacement for the same. You can replace the goods with in 48 hours. After 48 hours you can not exchange OR return the goods.
Is there any extra cost will to be paid for return or exchange goods?
We do not charge extra charges for returns and exchange. It’s free of cost.
How do I return goods purchased on theelectriconline.com?
Fill the Goods return form and provide Order ID details.
Customer Support will confirm the return request and will inform you about the pickup process.
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
When are returns not possible?
Return request is made outside the specified time frame.
Product is received damaged from our side or Product is not you have received which you have ordered ( including specification, model number, change in colours or change in sizes etc)
Defective products covered under the manufacturing warranty.
Porducts received without original packing.
Products ordered on demand (special orders).
When will I get my refund?
Your refund will done as per the decided time frame. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques). Or we will do NEFT transfer in your bank account with in 5 to 7 working days.
If I have not received my refund in decided time frame?
Once you fill the product return form and If you receive an e-mail from us confirming your refund request is accepted. That shows refund process is initiated.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
How do I cancel my order?
You can cancel your order any time before the shipping of your product. Just click on Cancelbutton against your order in My Orders in My Account. We will cancel it and initiate your refund.
Who is the responsible for Warranty and Guarantee?
Warranty and Guarantee is according to Manufacturers or Importers companies.
We support Replacement selected categories in case of damaged item.
Replacement available for Dead On Arrival, Faulty, or Received Wrong Item.
Customer Support will inform you about the pickup process. While we pick up originally delivered product from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
Replacement is subject to availability of stock with the theelectriconline.com. In case a Replacement is not available, theelectriconline.com refund the amount for the same.
If you change the mind after receiving the product as per the order, the replacement or return cannot be carried out.
All this is subject to the theelectriconline.com return policy.